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Los métodos a continuación son personalizables por cliente, es decir, los parámetros pueden variar.**\n\n### **Lista de valores para campos con multiple opción:**\n\n| **ESTADO** | **SEGMENTO** |\n| --- | --- |\n| 0 = Supension Otros | POS = Pospago |\n| 1 = Suspensión por Mora | PRE = Prepago |\n| 2 = Suspensión Fraude | HOG = Hogar |\n| 3 = Cambio Numero | CONV = Convergente |\n| 4 = Cambio Plan |  |\n| 5 = Reconexión |  |\n\n# Soporte\n\n**El soporte del sistema es realizado a través del correo electrónico** [<b>soporte@skeelo.com</b>](https://mailto:soporte@skeelo.com) **donde el equipo de desarrollo recibirá información del solicitante y actuará en la demanda lo más rápido 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